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The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.Wait for the log collection to finish.Select "1 day" from the "Collect last" drop down list.Select the checkbox next to ‘Full logs’.If you installed the Oculus software elsewhere, you'll have to enter the location you installed it to. Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe. Open the Run window (Windows key + R).Please ensure that all devices are connected before running the log gatherer. It would also be greatly appreciated if you could gather an updated set of Oculus Diagnostics log files for me to review. Set up your Quest from scratch, click here for instructions. Log in to the Oculus app with the account you'd like to connect to your Oculus Quest headset.Use the volume buttons on your headset to highlight Yes and press the power button.Use the volume buttons on your headset to highlight Factory Reset and press the power button.Hold the power and volume down button on your headset down simultaneously until the boot screen loads on your headset.
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Once the reset is finished, you'll be able to log back in and install the games again. However it will not remove any applications or purchases from your account, it will only uninstall them. Before doing this I want to let you know that this will erase all data on the Quest such as saved games, videos, photos, etc. In the case the issue persists, I'd like to have you do a factory reset of the Quest as it typically fixes issues like this. If you're in the Public Test Channel (PTC), please opt out.Try another compatible USB 3.0 Link cable.Ensure your GPU and USB drivers are up-to-date.If you meet the criteria and the issue is not solved, please proceed to the steps below: Please make any adjustments required to meet the above criteria. If you're not sure, or it's not on the latest, leave the Quest powered on while connected to the charger and Wi-Fi, this will apply any necessary updates. Ensure your Quest is running the latest version of Oculus Home.The Link cable is plugged into a compatible USB 3.0 port.Compatible cards can be found in the article linked above. The Quest is connected to an NVIDIA GPU, or any compatible AMD card.Ensure your PC, GPU, and cable are compatible with the Link/Quest.I'd be happy to take a look into what might be causing these issues for you, and provide the appropriate troubleshooting steps in attempt to solve this. Thank you for taking the time to reach out to us regarding the issues you're experiencing with the Link cable on the Quest 2.